Refund policy

If a generation fails, its credits go back to your balance automatically. You do not need to ask.

You can ask for a refund of a credit pack within 14 days of buying it. We refund the part you have not used: if you have used none of the pack's credits you get the full price back, and if you have used some, the refund is reduced in proportion. The refunded credits are removed from your balance.

You can cancel a plan at any time on the pricing page; it then runs to the end of the period you have paid for and does not renew.

If you ask within 14 days of a plan payment (a first payment or a renewal) and have not used any of that month's credits, we refund the payment in full. If you have used some, we may offer a partial refund. The monthly credits that payment added are removed from your balance. Credits you bought in packs are not affected.

Outside those 14 days we do not refund plan payments for periods that have already started, unless the law where you live says otherwise.

If you were charged twice, charged after cancelling, or the service was unusable for a long stretch of a period you paid for, tell us and we will put it right, whenever it happened.

Email [email protected] from the address you sign in with and tell us which payment it concerns. Refunds go back to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank. A dispute removes the credits the payment paid for and may suspend the account until it is resolved.

Nothing here limits refund or cancellation rights that the law of your country gives you and that cannot be waived.